FairMoney Recruitment- Fairmoney is recruiting qualified and suitable candidates to fill the positions below. Qualified and interested candidates should kindly apply below.FairMoney is building the leading mobile bank for emerging markets. We started with a digital microcredit application on Android, and currently roll out additional financial services (current account, savings, debit card) while expanding the product to Western Africa and South-East Asia.
We are recruiting to fill the position below:
(1) Job Title: Loan Collections Officer
Location: Lagos
Job type: Full time
Department: Operations
Job Description
- We are currently looking for passionate individuals who have a flair for debit recovery to join a fast growing team in Lagos.
- You will be working as our Loan Recovery Agent in our Lending team. You will be based in Lagos and working with our other Customer Success representatives, as well as our other teams based in Paris & India.
- Your mission is to support the business while we continue to be the #1 choice for digital lending in Nigeria.
- You will do this by ensuring that customers with delinquent loans are contacted, negotiate overdue payments and carry out necessary actions that initiates recovery. We also need a folk who is going to help improve the team’s overall collections rate.
Roles and Responsibilities
- Plan course of action to recover outstanding payments
- Follow up with customers for all outstanding payments and identify problematic accounts. Ensures Non-Performing Loans are followed up and monitored diligently.
- Responsible for communicating with delinquent borrowers, establishing and developing effective payment plans with the delinquent borrowers.
- Listen actively to customers and ensure conversation is collection driven.
- Advise customers on their payment options and best methods of payment.
- Properly document information from the conversation.
- Negotiate payoff deadlines or payment plans
- Create trust relationships with debtors when possible to avoid future issues.
Qualifications and Requirements
- 2 years and above experience in microfinance operations directly dealing with delinquent clients and other problem-solving situations.
- Apt in negotiating and persuading.
- Good knowledge of the collection process and approach.
- Excellent collaborator and team player
- Excellent communication skills, both oral and written.
- Ability to adapt to new challenges in a dynamic and fast-paced environment while managing multiple projects.
- You may have understanding / working knowledge of a collections system (advantageous)
- You should be comfortable skills in Microsoft office.
- You should have working experience within an outbound debt collections environment / outbound sales environment / outbound customer service environment.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus.
Method of Application
Interested and qualified candidates should:
Click here to apply online
(2) Job Title: Business Development Manager
Location: Lagos (Remote)
Job type: Full time
Department: Sales
Job Description
- We are looking for a Regional Sales Manager to expand our customer base and achieve sales quotas for specific districts of our company.
- To be successful in this role, you should have previous experience managing similar operations while taking accountability for reaching targets.
- You should also be able to remotely supervise a team of salespeople and set profitable goals.
- Our ideal candidates combine excellent communication skills with a strategic mindset. Ultimately, you will ensure your area of responsibility meets and exceeds the expectations of our business objectives and contributes to our company’s success in the long run.
Job Roles/Responsibilities
- Support BDEs with day-to-day operation.
- Evaluate state/ area/ region and individual performances.
- Report on regional sales results.
- Identify hiring needs, select and train new salespeople.
- Analyze regional market trends and discover new opportunities for growth.
- Address potential problems and suggest prompt solutions.
Qualifications and Requirements
- Prior experience managing agents on the field.
- Proven work experience as a Regional Sales Manager, Area Manager or similar senior sales role.
- Ability to lead and motivate a high performance sales team
- Excellent communication skills.
- Strong organizational skills with a problem-solving attitude.
- Availability to travel as needed.
Benefits
- Flexible work
- Perks
Application Closing Date
Not Specified.
Mode of Application
Interested and qualified candidates should:
Click here to apply online
(3) Job Title: Quality Assurance Analyst
Location: Lagos, Nigeria
Job type: Full time
Department: Customer Support
Job Description
- The job revolves around doing internal conversation reviews and giving feedback to support agents to improve their performance and not just labelling conversations good or bad, as a minor QA might suggest.
- It also strives to build a Standard Operating Manual, solve customer problems, improve customer service, and maintain company integrity and profitability.
- The goal is to maintain a high and consistent level of support quality across the team.
- It is the responsibility of the Quality assurance team that, regardless of the agent approach or the support channel used, customers always get similarly excellent treatment.
- You are responsible for managing the process used by the escalation team which is relating to products or services, handling problem tickets, and providing feedback to upper management regarding customer issues.
Roles and Responsibilities
- Maintain and develop internal support and quality standards across all teams.
- Assess support interactions based on internal standards
- Analyse all customer service metrics (e.g. CSAT, FCR) and how the support team’s performance affects those KPIs
- Create strategies to improve support KPIs
- Map the need for training and on boarding programs and initiate these projects
- Monitor customer service performance on the agent and team level
- Contribute to the team culture in a positive manner.
- Review and identify the root cause for all escalated service requests and use this information to improve continuously within service delivery teams.
- Collaborate with other workgroup teams to train using processes and procedures based on historical experience
- Ensure Standard Operating Manual are adhered to diligently
- Ensure that all agents are up to date with the knowledge of the Lending and Bank’s products and services (both new and modified).
Qualifications and Requirements
- 2 – 3 years’ experience working as a quality assurance analyst
- A creative mindset and the ability to approach a problem creatively.
- Keen attention to detail
- Strong analytical and problem-solving skills
- Excellent verbal and written communication skills.
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus.
Application Closing Date
Not Specified.
How to Apply
Interested and qualified candidates should:
Click here to apply online
Recruitment Process
- 1st round: Skill Test
- Typing test + Online Soft-skills test
- A screening call with the Senior Recruiter ~30 mins
- Technical interview with the hiring manager ~30 mins.
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