Dragnet Solutions Limited is a firm that specializes in the design, development and implementation of people screening solutions that can be deployed in a variety of uses covering both the workplace and the educational arena.
We are recruiting to fill the position of:
Job Title: Help Desk Officer
- We are currently seeking to recruit a Help-Desk Officer who will be responsible for, handling incoming and outgoing mail and correspondence to provide fast and useful technical assistance on computer systems.
- To be able to answer queries on basic technical issues and offer advice to solve them.
- Serve as the first point of contact for customers seeking assistance through chat, email, or phone
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Provide accurate information on products or services
- Record events and problems and their resolution in logs
- Follow-up and update customer status and information
- Pass on any feedback or suggestions by customers to the appropriate internal team
- Prepare activity report
- Identify and suggest possible improvements on procedures
- Training other staff members on troubleshooting and diagnosing problems.
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- B.Sc in any discipline from any reputable University
- Minimum of one (1) experience in a Customer Care role
- Accurate reporting skills
- Great attention to detail and the ability to work under pressure
- Good organization and listening skills
- Ability to multi-task
- Proficient in Microsoft office tools especially in Excel.
- Great Communication Skills (verbal and written)
- Good conflict resolution and negotiation skills
- Positive attitude
How to Apply
Interested and qualified candidates should: Click here to apply
Application Deadline 10th January, 2022.