Ikeja Electricity Distribution Company (IKEDC) Recruitment 2020

Ikeja Electricity Distribution Company (IKEDC) Recruitment 2020 – Are you looking for an opportunity to work in Ikeja Electrical Distribution Company? Do you have the qualification and requirement to be a call center agent and a contract officer  at IKEDC? Here is your opportunity.

The IKEDC is recruiting to fill the position of a Call Center Agent

Location: Lagos
Job Type: Full time
Reporting To: Contact Centre Manager

Role Purpose

  • Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt   Practices (ICPC), IKEJA forum of NERC etc.


  • Obtains client information by answering telephone calls; interviewing clients; verifying information.
  • Respond to billing inquiries and handle customers’ high bill complaints.
  • Updating customers’ account.
  • To take telephone calls on behalf of IE in order to fulfil customer requirements.
  • To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
  • Maintains communication equipment by reporting problems.
  • Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
  • Provide information about company programs, products and services.
  • Report electric emergencies and outages.
  • Provide data to customers requesting new services and/or construction and channel to appropriate office.
  • Seek resolution of customer complaints.
  • Respond to utility commission and agency inquiries.
  • Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Minimum Qualifications

  • This role requires a first degree in a Social Science or related course
  • Requires at least 1 year relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Read –  IITA Recruitment 2020 – IITA October 3 Job Vacancies

Technical Competencies:

  • Possesses current knowledge of profession.
  • Knowledge of the business
  • Good customer service management
  • Good Phone Skills
  • Good Analytical skills
  • Commitment to Task

Behavioral Competencies:

  • Ability to work under pressure and multi task effectively
  • Good Verbal communication & interpersonal Skills
  • Attention to Detail.
  • Persuasive
  • Good customer Service


How to Apply for Ikeja Electricity Distribution Company IKEDC Recruitment 2020 as a call center agent

Interested and qualified candidates should: Click here to apply

Contracts Officer – Legal Department


  • Provide legal advice and support to the Company on relevant industry laws and regulations.
  • Draft and review contractual agreements
  • Negotiate low risk transactions with supervision.
  • Assisting the Team with legal transactions and commercial negotiations.
  • Undertake basic company secretarial function when required.

Minimum qualifications

  • LLB, BL Law with at least a 2nd class degree
  • At least 5 years cognate experience in contract/corporate law and commercial law and has represented corporate bodies in civil and legal matters
  • Experience leading in an organization with a proven track record of providing accurate and effective legal counsel, contract negotiation and drafting


Technical Competencies

  • Legal Advisory
  • Legal Drafting
  • Contract Management


Behavioral Competencies

  • Communication and Interpersonal Relations
  • Supervisory/Managerial Skills
  • Problem Solving and Decision Making
  • Managing Resources
  • Business Focus

How to Apply for Ikeja Electricity Distribution Company IKEDC Recruitment 2020 as a call center agent

Interested and qualified candidates should: Click here to apply


IKEDC Recruitment Application Closing Date 2020

20th October, 2020.


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