Ikeja Electricity Distribution Company (IKEDC) Recruitment 2020

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Ikeja Electricity Distribution Company (IKEDC) Recruitment 2020 – Are you looking for an opportunity to work in Ikeja Electrical Distribution Company? Do you have the qualification and requirement to be a call center agent and a contract officer at IKEDC? Here is your opportunity.

The IKEDC is recruiting to fill the position of a Call Center Agent

Location: Lagos
Job Type: Full time
Reporting To: Contact Centre Manager

Role Purpose

Responsible for receiving audio complaints from various sources such as consumers, the CEO- IE, Consumer Protection Council (CPC), NERC, Independence Corrupt Practices (ICPC), IKEJA forum of NERC etc.

Responsibilities

Obtains client information by answering telephone calls; interviewing clients; verifying information.
Respond to billing inquiries and handle customers’ high bill complaints.
Updating customers’ account.
To take telephone calls on behalf of IE in order to fulfil customer requirements.
To know the most up to date information on all product and services of IE and be able to help customers in a quick and friendly fashion.
Maintains communication equipment by reporting problems.
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures.
Provide information about company programs, products and services.
Report electric emergencies and outages.
Provide data to customers requesting new services and/or construction and channel to appropriate office.
Seek resolution of customer complaints.
Respond to utility commission and agency inquiries.
Assist in Carry out any other duties as requested by Head customer Service and Head of Department.

Minimum Qualifications

This role requires a first degree in a Social Science or related course
Requires at least 1 year relevant work experience with advanced/ extensive knowledge and mastery of relevant theories, principles and complex techniques gained through broad experience or special development.

Read – IITA Recruitment 2020 – IITA October 3 Job Vacancies

Technical Competencies:

Possesses current knowledge of profession.
Knowledge of the business
Good customer service management
Good Phone Skills
Good Analytical skills
Commitment to Task

Behavioral Competencies:

Ability to work under pressure and multi task effectively
Good Verbal communication & interpersonal Skills
Attention to Detail.
Persuasive
Good customer Service

How to Apply for Ikeja Electricity Distribution Company IKEDC Recruitment 2020 as a call center agent

Contents

0.1 How to Apply for Ikeja Electricity Distribution Company IKEDC Recruitment 2020 as a call center agent
0.2 Contracts Officer – Legal Department

1 How to Apply for Ikeja Electricity Distribution Company IKEDC Recruitment 2020 as a call center agent
2 IKEDC Recruitment Application Closing Date 2020
3 To get more Updates
- 3.1 Related Posts

Interested and qualified candidates should: Click here to apply

Contracts Officer – Legal Department

Responsibilities

Provide legal advice and support to the Company on relevant industry laws and regulations.
Draft and review contractual agreements
Negotiate low risk transactions with supervision.
Assisting the Team with legal transactions and commercial negotiations.
Undertake basic company secretarial function when required.

Minimum qualifications

LLB, BL Law with at least a 2nd class degree
At least 5 years cognate experience in contract/corporate law and commercial law and has represented corporate bodies in civil and legal matters
Experience leading in an organization with a proven track record of providing accurate and effective legal counsel, contract negotiation and drafting